Ambient Voice Technology (“AVT”) Solutions
A practical guide to understanding what the buyer really wants and how to build a winning response.
Don't overlook the power of integration
This framework isn't just about voice technology.
It's about making technology work seamlessly with existing systems.
Digital Health & Care Wales wants solutions that integrate with GP systems like EMIS Web, making life easier for clinicians.
That's what they're really after.
The framework covers AVT solutions to improve clinical documentation and patient care by unobtrusively recording and transcribing conversations between patients and caregivers.
Think about the end users: clinicians and patients
Clinicians are busy.
They need technology that enhances their workflow, not complicates it.
If I were evaluating bids, I'd be looking for solutions that genuinely support clinicians, letting them focus on patient interaction.
Patients benefit too, with more accurate records and less time spent on documentation during appointments.
What most bidders will miss
Many bidders will focus on the technology itself.
They'll detail features like speech-to-text transcription and generative AI summarisation.
But what Digital Health & Care Wales really wants to know is how your solution will fit into their current processes and improve them.
Think about this: how does your technology make clinicians' lives easier?
Pay attention to what they say
The notice is clear: integration is key.
They need solutions that can work with existing GP systems and streamline documentation processes.
When they say "integration with GP Systems (currently EMIS Web)," they mean it.
That's where you should focus your efforts.
Evidence always beats promises
One thing I noticed when I worked in the public sector was that almost every bidder claimed to deliver innovative solutions.
Very few proved it.
If you have evidence, use it.
- Case studies of successful integrations
- Testimonials from NHS organisations or similar clients
- Demonstrable improvements in workflow efficiencies
- Measurable time savings for clinicians
Consistency over the framework's term
This isn't about a one-off project.
You're competing for a place on a framework that could last several years.
Digital Health & Care Wales will want to know that your solution will consistently perform over time.
Consider how you'll handle updates, system changes and ongoing support.
Consistency is the hardest thing to deliver, and buyers know it.
Remember: you're being assessed for a place
This is a mini-competition for a spot on the framework.
Winning a place is the first win; future call-offs are the second.
Your submission must reflect that.
Show why you're the right choice for the framework, not just for a single project.
Direct award versus further competition
Once on the framework, work can be awarded directly or through further competition.
Direct awards favour suppliers who are visible, reliable and offer value for money.
For further competitions, be prepared to demonstrate why you're best positioned to deliver specific call-offs.
My Final Thoughts
Digital Health & Care Wales is looking for partners who understand the importance of integration and efficiency in clinical settings.
This framework is valued at £10,000,000 and while that's the total potential spend, it covers all suppliers and call-offs over the framework's duration.
With a focus on innovative solutions, your written submission carries significant weight.
It's not just about technology; it's about how that technology improves workflows and patient care.
Thanks for reading.
I hope this guide has helped make public procurement feel a little less daunting. If it has, then it's done its job.
P.S. Got a question?
If you've got a question about anything you've read, or you're stuck on a tender, just send me an email.
Whether it's a quick question or you simply need pointing in the right direction, I'm always happy to help if I can.
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Our guides are written using publicly available procurement information, including contract notices and published tender documents where available. They are designed to help suppliers understand the buyer's likely priorities and think more strategically about their approach. They are not based on any bidder's confidential submission, bespoke bid strategy or non-public procurement information.