HBC 1026 Provision of Arboriculture Services
A practical guide to understanding what the buyer really wants and how to build a winning response.
Don't just think about the trees
When I look at this tender from Hertsmere Borough Council, something jumps out at me.
It's not just about cutting and surveying trees.
It's about managing an entire borough's green assets.
The contract covers parks, open spaces, amenity areas and even cemeteries across Hertsmere.
It's a broad scope, and the council is seeking a partner who can handle it all.
Think about the community and their spaces
Yes, you're working with trees.
But every one of those trees is part of a space that people use and enjoy.
Parks where families picnic.
Cemeteries where loved ones are remembered.
Spaces that mean a lot to the community.
I'd keep this in mind when writing your response.
Show how your services will enhance these spaces and keep them safe and enjoyable.
Pay attention to what they say
The council highlights the use of the Ezytreev system.
This isn't just a preference.
It's essential.
If I were writing this tender, I'd make sure to address how familiar my team is with Ezytreev.
Talk about your experience using it.
Make it clear that you can hit the ground running with the software.
Demonstrate reliability through evidence
Promises are easy to make.
But evidence is what convinces.
If you've got testimonials from previous contracts, include them.
Think about providing:
- Case studies of similar projects
- References from past clients
- Details of your team’s qualifications
- Examples of how you've maintained service levels over time
Show how you'll manage the whole term
Consistency is key in contracts like this.
I'd want to know how you'll maintain standards over four years.
Consider addressing:
- How you'll handle staff absences
- Your recruitment and training processes
- Plans for regular inspections
- How you'll review performance and implement improvements
Understand the risks they worry about
The council wants to minimise risks in their green spaces.
Safety is a big concern.
Falling branches, damaged trees and unmonitored growth can all pose dangers.
Explain how you'll identify and mitigate these risks.
Make it clear that you understand the importance of safety and risk management.
Remember the local context
Hertsmere is a unique area with its own challenges and opportunities.
If I were writing this submission, I'd emphasise my knowledge of the area.
Talk about specific locations and how you've worked in similar environments.
Show that you understand the local community and its needs.
One thing I'd keep reminding myself
At the end of the day, this contract is about people and their environment.
I'd keep asking myself, "How will this decision affect the people who use these spaces?"
If you can answer that in your submission, you'll be on the right track.
Common mistakes
Avoid submissions that:
- Overlook the importance of Ezytreev
- Fail to provide evidence of past success
- Ignore the community's use of spaces
- Make vague promises without specifics
- Neglect to address risk management
- Forget to show local knowledge and experience
My Final Thoughts
Hertsmere Borough Council isn't just looking for a tree service.
They're looking for a partner to help manage and enhance their community spaces.
With a value of £800,000 over four years, this contract places significant weight on quality and reliability.
Remember, it's not about the lowest price.
It's about proving you can deliver consistent, high-quality service across the borough.
Thanks for reading.
I hope this guide has helped make public procurement feel a little less daunting. If it has, then it's done its job.
P.S. Got a question?
If you've got a question about anything you've read, or you're stuck on a tender, just send me an email.
Whether it's a quick question or you simply need pointing in the right direction, I'm always happy to help if I can.
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Our guides are written using publicly available procurement information, including contract notices and published tender documents where available. They are designed to help suppliers understand the buyer's likely priorities and think more strategically about their approach. They are not based on any bidder's confidential submission, bespoke bid strategy or non-public procurement information.