Odyssey Collaborative Trust - Supply of Electricity
A practical guide to understanding what the buyer really wants and how to build a winning response.
Think about what they're really buying
Yes, it's an electricity supply contract.
But Odyssey Collaborative Trust isn't just buying electricity.
They're looking for a partner who can ensure stability, transparency and efficiency in their energy management.
The contract covers the supply of electricity to all Trust sites, complete with invoicing and query management services.
Pay attention to what they say
Odyssey Collaborative Trust is clear about what they value.
They're not just looking for the lowest price.
The Trust wants "effective query management" and "transparent invoicing".
These words tell you what matters most.
They want a partner who can keep their operations running smoothly without surprises.
Reliability over promises
It's easy to promise excellent service.
But what the Trust really wants is reliability.
If I were writing this tender, I'd focus on how I ensure consistent supply and manage issues efficiently.
Back up your claims with evidence.
- Examples of past contracts with similar requirements
- Statistics showing reliability and response times
- Testimonials from previous clients
Your invoicing system can be a game changer
Invoicing might seem mundane, but it's crucial here.
The Trust wants "clear and transparent" invoicing.
Show them how your system works.
Explain how you make invoicing straightforward and error-free.
Offer examples of how your invoicing practices have benefited other clients.
Effective query management is key
Handling queries efficiently is another priority.
The Trust needs assurance that any issues will be resolved promptly.
I'd detail my query management process.
Explain who handles queries and how quickly.
Provide examples of resolved issues and the satisfaction of previous partners.
The importance of local understanding
Operating in the East Midlands, local context matters.
Show your understanding of the region's energy needs and supply challenges.
Discuss any local partnerships or initiatives that enhance your service.
Familiarity with the area can set you apart.
Consistency over the contract term
This contract spans two years.
Consistency is crucial.
I'd outline my strategy for maintaining high standards throughout.
Discuss how you manage staff turnover, training and system upgrades.
Show them you have a plan for the entire duration, not just the start.
One thing I'd keep reminding myself
At every stage of your response, remember the Trust's real concerns.
How will your service make their lives easier?
Will they feel secure in your hands?
Use those questions to test every answer you write.
Common mistakes
Avoid submissions that:
- Focus solely on price without addressing quality
- Offer vague assurances without evidence
- Neglect the importance of invoicing and query management
- Ignore the specific needs of the East Midlands region
- Lack a clear plan for maintaining service levels over two years
- Fail to demonstrate local knowledge and experience
- Provide generic responses that could apply to any tender
My Final Thoughts
Odyssey Collaborative Trust is looking for more than just an electricity supplier.
They want a partner who offers reliability, transparency and efficient management.
With a contract value of £312,000 over two years, there's significant emphasis on quality.
The Trust isn't obliged to accept the lowest price, meaning your written submission carries weight.
Focus on demonstrating your ability to deliver consistent, high-quality service.
That's what will set you apart.
Thanks for reading.
I hope this guide has helped make public procurement feel a little less daunting. If it has, then it's done its job.
P.S. Got a question?
If you've got a question about anything you've read, or you're stuck on a tender, just send me an email.
Whether it's a quick question or you simply need pointing in the right direction, I'm always happy to help if I can.
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Our guides are written using publicly available procurement information, including contract notices and published tender documents where available. They are designed to help suppliers understand the buyer's likely priorities and think more strategically about their approach. They are not based on any bidder's confidential submission, bespoke bid strategy or non-public procurement information.