Public Health Access Worker Service
A practical guide to understanding what the buyer really wants and how to build a winning response.
The real focus isn't just healthcare access
This tender is about more than just connecting rough sleepers to healthcare services.
It's about building trust and creating pathways for sustained health improvements.
The City of London isn't just looking for service delivery. They're looking for a partner who can genuinely make a difference for rough sleepers with significant unmet health needs.
The contract covers a full-time Health Access Worker to support rough sleepers and those in emergency accommodation, helping them navigate the health system.
Think about the impact on rough sleepers
Yes, the service is all about healthcare access.
But the real goal is to change lives.
Think about what it means for someone rough sleeping to have consistent support.
For them, this isn't just a service — it's a lifeline.
If I were writing this, I'd focus on how my approach will build trust and rapport with this vulnerable group.
Don't just promise — show how you'll deliver
Everyone will promise to provide excellent service.
But the City of London will be looking for evidence.
They want to see how you'll deliver those promises day in and day out.
- Detailed plans for outreach and engagement
- Evidence of past success in similar roles
- Examples of how your team has navigated complex healthcare systems
- Testimonials or case studies from previous projects
Pay attention to what they say
The City spells out that this role is about "wraparound connections".
They're clear that the Health Access Worker needs to work full-time.
That means your response should focus heavily on how you'll maintain consistent, daily support.
They're also looking for "improving overall access to and usage of healthcare services".
That's a specific outcome, not just an activity.
Remember, it's about reducing A&E visits
The notice mentions frequent A&E attenders and recurring hospital admissions.
This is a clue.
The City wants to reduce these patterns by providing proactive, preventative support.
If I were responding, I'd highlight how my methods will lead to fewer emergency healthcare interventions.
Build your submission around local knowledge
This role is based in London.
Understanding the local healthcare landscape is crucial.
What networks and partnerships can you leverage?
How will your team integrate into the existing systems?
Your local insights will set you apart.
Show how you'll sustain the service over time
Consistency is key in this role.
You're not just expected to start with enthusiasm — you need to maintain it over the full term.
That means thinking about staff continuity, training and motivation.
How will you cover for absences?
What systems do you have in place to ensure service delivery doesn't drop?
One thing I'd keep reminding myself
This isn't just about fulfilling a contract.
It's about making a tangible difference in people's lives.
Every decision, every process, should be rooted in that reality.
Ask yourself: Does this help the people we're trying to support?
Common mistakes
Avoid submissions that:
- Overlook the specific needs of rough sleepers in healthcare access
- Fail to provide evidence of successful past projects
- Ignore the importance of full-time, consistent support
- Lack local insight into London's healthcare landscape
- Promise outcomes without a clear plan for delivery
- Forget to address how A&E visits will be reduced
- Don't explain how you'll maintain service quality over time
- Include irrelevant documents or exceed word counts
My Final Thoughts
The City of London is seeking a partner who can make a real impact.
They're investing £63,700 for a year-long Health Access Worker service.
Quality and reliability are at the core of their expectations.
This isn't just about healthcare.
It's about trust, consistency and ultimately, improving lives.
Your written submission should reflect this focus.
Evidence, clear plans and local knowledge will be your strongest assets.
Thanks for reading.
I hope this guide has helped make public procurement feel a little less daunting. If it has, then it's done its job.
P.S. Got a question?
If you've got a question about anything you've read, or you're stuck on a tender, just send me an email.
Whether it's a quick question or you simply need pointing in the right direction, I'm always happy to help if I can.
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Our guides are written using publicly available procurement information, including contract notices and published tender documents where available. They are designed to help suppliers understand the buyer's likely priorities and think more strategically about their approach. They are not based on any bidder's confidential submission, bespoke bid strategy or non-public procurement information.