Roof Improvement Works at Parkwood Industrial Estate - Wren and Phoenix

Kim Frater, founder of Bid Trawler
Written by Kim Frater
Former Public Sector Buyer • Founder of Bid Trawler • 40+ years' public sector experience
"I believe public procurement shouldn't be complicated. Every guide I write explains the process in plain English so you can bid with confidence."

3 minute read  •  Updated September 2026

A practical guide to understanding what the buyer really wants and how to build a winning response.

Don't just think about the roofs

When I look at this tender, the first thing that strikes me is the emphasis on over cladding and window upgrades.

Yes, you'll be working on roofs.

But what Maidstone Borough Council is really buying is the transformation of these industrial units into more efficient, durable and aesthetically pleasing spaces.

The contract covers over cladding for roofs at Units 1-11 at Phoenix Park and 1-16 at Wren Industrial Estate. It includes redecoration of cladding panels, upgrading windows to double glazing and replacing roller shutter doors. That's a comprehensive package of improvements.

Think about the businesses inside

These aren't just roofs.

They're roofs over businesses that need to operate smoothly.

If I were writing this tender, I'd be thinking about how the work affects the businesses housed within these units.

How will you minimise disruption?

What measures will you take to ensure the businesses can continue their operations without significant interruptions?

That's crucial for the end users.

Pay attention to what they say

Maidstone Borough Council isn't just looking for a contractor.

They're looking for a partner who understands the importance of quality and durability.

They want someone who can deliver without creating headaches for the businesses at Phoenix Park and Wren Industrial Estate.

They mention specific upgrades like double glazing and new roller shutter doors. These aren't afterthoughts. They're essential components of the project aimed at enhancing the usability and energy efficiency of the units.

Keep quality at the forefront

This isn't just about getting the job done.

It's about doing it right.

The buyer hasn't provided a specific value for this contract, which tells me they're likely focused on quality over cost.

They need to see evidence that you can deliver a high standard of work.

I'd include examples of similar projects you've completed successfully. Highlight your track record in over cladding and refurbishment.

Evidence always beats promises.

Show how you'll manage the contract

Every contract requires meticulous management.

Especially one with multiple sites like this.

I'd be detailing how I plan to manage the project across all 27 units efficiently and effectively.

Consider the logistics, the scheduling and how you'll coordinate with the businesses to minimise disruption.

How will you ensure consistency in quality across both estates?

Evidence always carries more weight than promises

One thing I noticed when I worked in the public sector was that almost every bidder claimed to deliver an excellent service.

Very few proved it.

If you have evidence, use it.

Include testimonials, case studies and any accreditations that support your capabilities in managing similar projects.

Remember, it's not just construction

This is something that can be easily overlooked.

While the technical aspects are crucial, there's also a human element.

The people working in these units are counting on you to improve their environment without causing undue stress or disruption.

How will you communicate with them throughout the project?

What steps will you take to address any concerns they might have?

One thing I'd keep reminding myself

In a project like this, it's vital to remember the broader impact.

Yes, you're upgrading roofs, windows and doors.

But ultimately, you're enhancing the environment for businesses that rely on these spaces to succeed.

Every decision you make should be tested against this question:

"Will this make life easier and better for the businesses operating here?"

Common mistakes

Avoid submissions that:

  • Overlook the need for minimal disruption to businesses
  • Fail to provide clear evidence of past successful projects
  • Neglect the quality and durability emphasis
  • Ignore the specific upgrades like double glazing and roller shutters
  • Lack a detailed project management approach
  • Underestimate the importance of communication with site users
  • Assume cost is the primary concern without considering quality
  • Provide generic responses without tailoring to the specific estates

My Final Thoughts

Maidstone Borough Council is looking for more than just a contractor.

They're looking for a partner who can enhance the Parkwood Industrial Estate while maintaining business continuity.

The contract runs from November 2026 to November 2027, giving you a year to deliver these improvements.

With no specified value, it seems quality will be the key measure, which means your written submission needs to showcase your ability to deliver this without compromising on standards.

Thanks for reading.

I hope this guide has helped make public procurement feel a little less daunting. If it has, then it's done its job.

Kim
Founder, Bid Trawler

P.S. Got a question?

If you've got a question about anything you've read, or you're stuck on a tender, just send me an email.

Whether it's a quick question or you simply need pointing in the right direction, I'm always happy to help if I can.

kim@bidtrawler.com

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About our "How to Win This Contract" guides

Our guides are written using publicly available procurement information, including contract notices and published tender documents where available. They are designed to help suppliers understand the buyer's likely priorities and think more strategically about their approach. They are not based on any bidder's confidential submission, bespoke bid strategy or non-public procurement information.

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